Made with time.
Sent with clarity.

As many Siquenix pieces are handmade or made in small runs, the estimated delivery period is 14–20 calendar days after order confirmation. This estimate includes preparation and transit, but it is not a guaranteed delivery date. Customs clearance, remote destinations, carrier disruption and peak periods can extend the delivery time. The available delivery method, final charge and destination-specific information are shown at checkout before you pay.

We will send tracking information to the email address used at checkout when your order is dispatched. Please check that your delivery address is complete and can receive parcels. Contact siquenixcustomerservice@outlook.com as soon as possible to request an address change; changes cannot be guaranteed after an order enters dispatch.

Where international delivery is offered, customs duties, import taxes and carrier handling fees not collected at checkout may be requested by the local authority or carrier. These charges are the customer's responsibility unless checkout states otherwise. If tracking stops moving, a parcel arrives visibly damaged or contents are incomplete, keep the item and packaging, then contact us promptly with your order number and clear photographs where possible.

For a standard, non-custom item, you may request a return within 14 days of delivery if you no longer want it. The item must be unworn, unused, undamaged, complete with its original packaging, and in a condition that allows resale. To start a return, email us before shipping the item back with your order number and the email used at checkout. Do not send a parcel before receiving return instructions.

For an approved change-of-mind return, you are responsible for the cost of return shipping and for ensuring the parcel reaches our return address safely. Custom or personalized items—including pieces made to your requested engraving, size, colour, style or other specification—cannot be returned for a change of mind unless they are faulty, damaged in transit or sent incorrectly. The relevant product page and checkout should identify any custom or personalized status before payment.

If an item is faulty, incorrectly sent or damaged in transit, contact us promptly with your order number and clear photographs of the item, packaging and shipping label. Keep the item and packaging until we have reviewed the claim. After assessment, we may offer an appropriate repair, replacement or refund. We will cover reasonable approved return delivery costs for eligible quality, incorrect-item or transit-damage claims.

Refunds are issued to the original payment method after an approved return reaches us and passes inspection. Your payment provider may take additional time to show the credit. For an eligible change-of-mind return, original delivery charges are not refunded unless applicable consumer law requires otherwise. Where mandatory UK or EU consumer withdrawal rights apply, we will refund the item price and the original standard delivery cost in line with those rights; any upgraded delivery service remains non-refundable. Nothing in this policy limits mandatory consumer rights.