If something isn't right.
We'll make it clear.

You may request a return for a standard, non-custom item within 14 days of delivery. The item must be unworn, unused, undamaged, returned with every original component and packaging, and in a condition that allows resale. Items that are worn, used, damaged, incomplete or no longer suitable for resale are not eligible for a change-of-mind refund.

Before sending anything back, email siquenixcustomerservice@outlook.com with your order number, the email address used at checkout, and a short reason for the request. We will confirm eligibility and send return instructions. Do not send an item without approval, as an unapproved parcel can be delayed or may not be accepted.

For an approved change-of-mind return, you are responsible for the return shipping cost and for using a service appropriate for the parcel. Keep proof of postage and tracking until the return is completed. Once the parcel arrives, we inspect it to confirm it meets the eligibility requirements before processing a refund.

If an item is faulty, incorrect or damaged in transit, contact us promptly with your order number and clear photographs of the item, packaging and shipping label. Keep the item and packaging while we review the claim. We may offer a repair, replacement or refund as appropriate, and we cover reasonable approved return delivery costs for eligible claims.

Custom or personalized pieces made to a requested engraving, size, colour, style or other specification cannot be returned because you changed your mind. This does not apply if the item is faulty, damaged in transit or sent incorrectly. For approved refunds, we refund the original payment method after receipt and inspection. Payment providers can take additional time to show the credit. Where mandatory UK or EU consumer withdrawal rights apply, we refund the item price and original standard delivery cost in line with those rights; upgraded delivery remains non-refundable.